Crisis & Issue

Management

The Garrity Group has a proven track record of successfully helping communities and companies through our three-step process: Defining the issues, establishing a message, and connecting with relevant audiences.

In a crisis, victims, employees/vendors, customers/community, and the media all need information.

Our group has experience communicating through a variety of issue and crisis situations, including a global pandemic, mass casualty event, downsizing of the workforce, leadership transition, local and federal legal matters, active shooter, embezzlement, aviation accidents, and natural disasters. The Garrity Group has worked directly with corporate and government leadership as well as supporting litigation as an attorney work product.

The Garrity Group has helped organizations/companies in a variety of industries navigate crisis communication and issue management waters. This includes clients in higher education, K-12 education, healthcare, transportation, mining, tourism, hospitality, utility, events, corporate, mining, and energy (to name a few).

The industries where we have crisis communication and issue management clients include higher education, K-12 education, healthcare, transportation, mining, tourism, hospitality, utility, and those addressing Native American and family custody issues.

Maintaining Your Reputation & Crisis Management Services

The Garrity Group helps companies communicate during a crisis and establish a narrative – ultimately in the effort to our clients maintain their reputation. A few of the best practices we bring to the table in these scenarios include: Creating messages, identifying an approach, establishing tools (frequently asked questions, talking points, single-purpose websites/splash pages), and quickly implementing a media cascade (showing how information is disseminated).

In a crisis, there are four audiences that need to be addressed: victims, employees/vendors, customers, and the media.

Issue Management Services

Our issue management approach focuses on making the complex simple. Whether it is a long-term infrastructure project or an impending leadership transition, The Garrity Group approach leverages our four-step process of research, planning, execution, and evaluation.

Leveraging insights from our annual Garrity Perception Survey, we are able to identify demographic audiences who are ready to be advocates for your industry. Using insights from our proprietary Garrity Perception Survey, we identify the best way to reach/engage your advocates using the most effective media source.

Crisis & Issue Management Services

The Garrity Group offers a variety of services that will give you peace-of-mind, including options to prepare, options for our team to respond, and options to help your team respond. Below is a list of services offered: