Crisis & Issue


The Garrity Group’s proven track record of successfully helping communities and companies defining the issues, establishing a message, and connecting with important audiences is a part of our three-step process.

In a crisis, victims, employees/vendors, customers/community, and the media all need information. The level of compassion you show to victims will help determine how successful you and/or your team will weather the storm.

Our group has experience communicating through a variety of crisis situations including pandemic, mass casualty, downsizing of the workforce, leadership transition, local and federal legal matters, active shooter, embezzlement, aviation accidents, and natural disasters. When needed, we work as an attorney work product.

The industries where we have crisis communication and issue management clients include higher education, K-12 education, healthcare, transportation, mining, tourism, hospitality, utility, and those addressing Native American and family custody issues.

Maintain Your Reputation

Success helping companies communicate during a crisis and defining the issues that are facing an individual or a company. Creating messages, identifying an approach, establishing tools (frequently asked questions, talking points, single-purpose websites/splash pages), and quickly designing a communications cascade is of how information is disseminated are a few of the best practices we bring to the table.

In a crisis, there are four audiences that need to be addressed: victims, employees/vendors, customers, and the media. The level of compassion you show to the victim will help to determine how successful you and/or your team will weather the storm.

Our issue management approach helps to make the complex simple. Whether it is a long term infrastructure project or an impending leadership transition, The Garrity Group approach leverages our four-step process of research, planning, execution, and evaluation. Leveraging insights from our annual Garrity Perception Survey we are able to identify demographic audiences who are ready to be advocates for your industry as well as the best way to reach/engage those advocates.

Crisis & Issue Management Services

The Garrity Group offers a variety of services that will give you peace-of-mind, including options to prepare, options for our team to respond, and options to help your team respond. Below is a list of services offered:


  • Crisis communications planning and response
  • Media monitoring and content analysis
  • Media response
  • Speech/speaking point development
  • Spokesperson training & 24-hour availability
  • Consulting

Case Studies

Take a look at some of our related issue management case studies.

No Drone Zone

The Copper Rule

Master Planned Development

Schedule a Consultation

Request a time for your team to address a specific issue, learn more about the Garrity Perception Survey or lets discuss our work on your behalf.

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